Return and Refund Policy
Effective Date: 1st December 2024
At Ushvii, we value our customers and strive to ensure your satisfaction with our products. Please carefully read our return and refund policy outlined below:
General Return and Refund Policy
For Products up to ₹10,000
- Easy 7-day exchange, return, or refund is available on all products priced up to ₹10,000.
- The product must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
For Products Above ₹10,000
-
No Exchange, Return, or Refund After Dispatch:
Products priced above ₹10,000 are considered custom or made-to-order. As such, they will not qualify for exchange, return, or refund after dispatch. -
Pre-dispatch Approval:
- Before dispatch, a detailed video of the product will be shared with you for approval.
- A video call can be arranged upon request to inspect the product.
- If you are unsatisfied with the product during this stage, we will provide a refund or arrange an exchange.
-
Refunds to Original Payment Source:
Any refund issued for products above ₹10,000 will be refunded to the original payment source.
Damaged or Incorrect Items
In the rare event that you receive incorrect or damaged goods, the following steps will be taken:
- Notify us within 24 hours of delivery via email or phone.
- Provide clear pictures of:
- The package (outer and inner)
- Its contents
Replacement Process:
- We will replace the incorrect or damaged item with a product of the same value.
- No refunds are provided for damaged or incorrect goods; only replacements are offered.
- In the event a replacement is not possible, we will issue store credits equivalent to the value of the damaged or incorrect goods.
Tampered Package:
- If the parcel seal is tampered with, please do not accept it. Notify us immediately.
Non-eligible Conditions
- Products damaged due to customer handling or improper use are not eligible for return or replacement.
- No returns or refunds will be accepted for any products after the dispatch of items priced above ₹10,000.
Jurisdiction of Disputes
All disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.
Contact Information
If you have any questions or require assistance with returns or refunds, please contact us:
Address:
HELLA BRANDS PRIVATE LIMITED
Haragadde Village, Opposite Indian Oil Petrol Pump,
Next to VSSSN Haragadde, Jigani Anekal Road, Jigani, 560105 Bengaluru Karnataka, India
Phone: +91 8861670513
Email: ushvi@hellabrands.in
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for choosing Ushvii!
